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Vacancy Details

Branch Service Manager - Framfield

Framfield, East Sussex
Salary: £38,000.00 /year

Currently the third generation of the Burden Family farming in Kent. Starting in 1968 with 540 acres of arable land with a steady progression in management and diversification into most parts of agriculture, we have developed a wide-ranging business portfolio ranging from Agriculture, Construction and Farming to Hospitality.

Burden Bros Agri are an authorised John Deere dealership.

We are one BB4 Family and like a Family, we are growing! The growth of our companies is creating exciting and fresh opportunities for employees to develop and grow and be a part of something great.

We are looking for a Service Manager who will be responsible for the performance of the Workshops ensuring that Company/Branch objectives and targets are achieved while providing an unrivalled customer experience.

We offer excellent support, guidance and training. If your looking for progression within an organisation who will listen to your ideas then we would love to hear from you!

Reporting to the Branch Manager, you will be responsible for:

  • Oversees the day to day scheduling of the workshop ensuring that work is carried out to the highest standards
  • Greets customers and listens carefully to their needs
  • Directs and assists Technicians in their tasks to ensure repairs are completed correctly
  • Ensures that service processes, policies and guidelines are followed and applied safely
  • Ensure that all staff comply with H&S regulations and the company's safe working practices
  • Carry out vehicle and machinery services and repairs as required
  • Ensure cleanliness of facilities and equipment is maintained
  • Motivate and supervise team members and influence them to take positive action and accountability for their assigned work
  • Mentoring team members to develop their productivity
  • Drive company machinery if required and in accordance with procedures
  • Responsible for the special tool inventory and recommends the purchase of new tools if necessary
  • Ensure the safe and proper operation of tools, vehicles and equipment; adhere to prescribed safety standards and regulatory requirements
  • Inspect completed work for proper operation and adherence to work orders
  • Complete all required paperwork and keep systems updated
  • Ensure all work including admin from the team is completed correctly and in a timely manner
  • Report any machinery faults or work complications to the Branch Manager
  • Coordinates the training program with the Branch Manager and ensures that tasks given to Technicians are consistent with their expertise

Skills, Knowledge & Experience:

  • Mechanical knowledge and experience is essential
  • Experience of supervising a team
  • Customer service - experience and knowledge of providing a customer focused quality service.
  • Ability to recognise and report hazards and apply safe work methods.
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

We are committed to our people and invest in their future, at BB4 we offer career progression and are committed to supporting our people through their journey.

Check out our video:

Benefits: 24 days annual leave, 3% matching pension, childcare vouchers, cycle to work schemes, discount hospitality offers, career development and group family fun days / activities.

Contact Us

Contact Number

01795 843250

Contact Email

[email protected]  

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